Senior Customer Success Manager

About the role:

• Own a portfolio of enterprise accounts, conducting strategic business reviews and proactively managing account health.
• Drive revenue growth through upsell and cross-sell initiatives, managing contract negotiations.
• Act as the voice of the customer internally, collaborating with Product to influence roadmap decisions.

What you'll bring:

• 5+ years in Customer Success or Account Management, with 2+ years focused on enterprise accounts.
• Proven track record of managing complex client relationships and driving measurable retention and expansion outcomes.
• Experience at a high-growth B2B startup strongly preferred.

You'll thrive here if you're:

• Strategic yet execution-focused, able to see the big picture while managing day-to-day client needs.
• Naturally empathetic with both customers and internal stakeholders.
• Self-motivated and autonomous with the ability to manage multiple priorities in a fast-paced environment.

What's cool about the role:

• Competitive pay and equity, with base salary $160k to $240k.
• Real benefits: 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave.
• Fully remote from anywhere in the Americas with a great culture.