Reformation

Provide magical customer service across all channels. Deliver an excellent customer experience with a customer-first mindset to build long-term, loyal client relationships and exceed performance goals. Know the shipping, fulfillment, and returns procedures inside and out. Share customer and product feedback with internal teams.

Provide consistently magical customer service across all customer service channels. Exceed customer expectations by developing creative solutions to problems and working across teams to solve them. Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item. Facilitate feedback loop with other internal teams and support the Customer Strategy and International Digital team with small projects and translations. Gain insight into all aspects of the business.