Provide exceptional and timely inbound customer support via phone and email.
Educate customers on the Yelp Restaurant product suite to resolve business needs and retain their business.
Adapt product recommendations to client needs by asking probing questions and finding solutions.
Yelp connects people with great local businesses through its platform and restaurant tools like Yelp Reservations and Yelp Waitlist. The Restaurants division is a fast-paced, growth-minded startup environment that values collaboration and impact.
Consulting customers on all questions related to our websites
Resolving customer issues with the goal of retention and promoting our websites
Maintaining a high level of service quality with timely and effective responses
Social Discovery Group is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users, focusing on solving loneliness and disconnection through virtual intimacy. Our international team of 1200 professionals works remotely worldwide, and we achieved Great Place to Work US Certification in 2024, emphasizing trust, pride, and camaraderie.
Serve as the primary point of contact for members through onboarding, ensuring they successfully establish their businesses.
Assist members with tax, accounting, payroll, and U.S. corporate structure questions using cross-functional resources.
Proactively send updates on key milestones and identify opportunities to improve the onboarding process.
Collective is a technology platform and team of trusted advisors helping businesses-of-one with incorporation, accounting, bookkeeping, and taxes. Backed by prominent investors, the company empowers self-employed people to focus on their passion, not paperwork.
Manage a portfolio of customers, ensuring satisfaction and retention
Identify opportunities for upgrades, expansions, or new product adoption within existing accounts
Build relationships with key contacts and act as their go-to resource for Bevi product knowledge
Bevi is on a mission to transform how beverages are delivered and consumed with our connected beverage platform that eliminates single-use bottles and cans. With over $160M raised and serving thousands of customers across the US, Canada, UK and Ireland, we have saved over 1 billion bottles from waste and continue to grow rapidly.
Deliver high-quality customer experiences that educate consumers on life insurance and Ladder.
Provide omnichannel service via email and phone, responding to inquiries accurately and timely.
Collaborate with internal stakeholders and Underwriting to improve the customer journey and fulfill application requirements.
Ladder is a life insurance company that uses AI-powered real-time underwriting to reduce the application process from months to minutes. The company is highly collaborative and mission-driven, having provided $74 billion+ in coverage.
Serve as primary point of contact for new clients, providing a welcoming onboarding experience.
Respond to client questions via email, phone, and text with empathy and professionalism.
Support retention initiatives and identify opportunities for continued engagement.
This role is listed on behalf of a partner company that manages a fitness and wellness platform. The environment is high-energy and fully remote, with a focus on client success.
Handle all customer service inquiries via phone, email, and live chat in a timely manner.
Build relationships, identify customer needs, and provide solutions for order issues.
Collaborate cross-functionally with headquarters and retail departments.
Rebag is an e-commerce company revolutionizing the luxury second-hand market, offering a seller-first platform for buying and selling high-end fashion items. Founded in 2014, the company operates online and in physical stores across the US, with over $100M raised and recognition as a Fast Company Most Innovative Company.
Handle customer inquiries via phone, email, and chat, resolving issues and escalating when needed.
Demonstrate strong customer service and sales skills to optimize each interaction and maximize cross-sell opportunities.
Maintain accurate documentation in contact center systems while following guidelines and reporting to the Call Center Supervisor.
Carter's Inc. is the largest North American apparel retailer for babies and young children, with brands Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet. They nurture an inclusive culture with meaningful work, learning, and community.
Explain benefit options simply and help clients enroll when it is a fit
Keep a clean follow-up rhythm
Global Elite Empire Consultants helps people understand and enroll in financial-protection benefit options. They provide a remote work environment with coaching and leadership opportunities for motivated individuals.
Provide friendly, professional support to customers via phone, email, and live chat.
Resolve enquiries efficiently, taking ownership of each case and delivering practical solutions.
Proactively improve customer experience and support those who need extra help.
Capital on Tap offers small businesses credit cards, spend management, savings, and financial tools. We're a profitable fintech with 1,000+ employees, 200,000+ customers, and a culture of ownership and speed.
Handle phone, email, chat, and social media interactions with ownership and warmth, resolving unique customer concerns and custom product inquiries.
Navigate multiple web-based tools simultaneously to cross-reference order info, check design files, and process adaptations in real-time.
Document interactions thoroughly in CRM systems, and share proactive insights to improve the customer journey.
Minted is a premium design marketplace that connects independent artists with consumers, offering stationery, art, and home decor. The company employs over 350 full-time staff and fosters an inclusive, creative culture, having reached over 75 million homes worldwide.
Serve as the first point of contact for fitness consumers, resolving inquiries via phone, email, and chat with a high first-time resolution rate.
Manage customer accounts, overdue balances, and escalate complex issues while following collection policies.
Work remotely from New Zealand, supporting customers in Australia and New Zealand with cultural awareness and empathetic communication.
Xplor Technologies provides modern vertical software, embedded payments, and AI-powered capabilities to businesses in fitness, recreation, and service industries. With over 130,000 businesses in 72+ countries, the company emphasizes a culture of core values such as finding a better way and doing the right thing.
Connect with empathy and member-first focus, building trust through active listening and prioritizing member needs.
Own the end-to-end experience, taking full accountability for resolving inquiries with a Champion's Mindset.
Deliver "path to yes" solutions by applying critical thinking and addressing barriers directly.
SCAN is a nonprofit health organization dedicated to improving care for older adults. With over 500,000 members and $8 billion in annual revenue, it values compassion, innovation, and integrity.
Provide high-quality customer support to members, addressing inquiries and service needs.
Coordinate food delivery operations and ensure accurate, timely order fulfillment.
Investigate and resolve order fulfillment issues and identify process improvements.
The company provides meal-delivery and food support programs for members in need, ensuring accurate and timely food deliveries. It operates with a remote-first culture focused on compassionate service and continuous process improvement.
Provide excellent customer service while ensuring customer accounts comply with state resale certificate regulations.
Process resale renewals, monitor incoming faxes and emails, and update customer information within 24 hours.
Collaborate with Inside Sales and Credit to resolve resale issues, meet monthly deadlines, and maintain accurate customer records.
SanMar is a leading apparel and accessories company, providing private label and brand-name products like Nike and The North Face. They have a large workforce across North America and emphasize a supportive, inclusive culture focused on employee growth.
Consult customers on all questions related to our websites.
Work efficiently with customer requests to resolve issues and ensure retention.
Promote our websites and maintain high service quality.
Social Discovery Group (SDG) solves problems of loneliness and disconnection by transforming virtual intimacy into the new normal through social entertainment platforms. The company is a two-time 'Great Place to Work' winner and a top-5 company for work-from-anywhere jobs, with an international team of digital nomads.
Serve as the primary point of contact for fans across voice, chat, email, and digital channels, resolving order inquiries with first-contact resolution and emotional connection.
Collaborate with internal teams and vendors to ensure seamless fan experiences, while maintaining PCI compliance and safeguarding personal customer information.
Demonstrate adaptability by quickly learning new systems and policies, contributing to continuous improvement of tools and processes.
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues and teams worldwide. With over 22,000 employees, the company fosters a BOLD culture built on championship teams, fan obsession, entrepreneurial speed, and a determined mindset.
Provide world-class customer support to patients and advocates via phone, email, and chat.
Troubleshoot and resolve client inquiries with empathy and creative problem-solving.
Gather and track feedback to improve the Solace platform and client experience.
Solace is a healthcare advocacy company that pairs patients with expert advocates to navigate the complex U.S. healthcare system. It is a Series C startup founded in 2022 with a lean, mission-driven U.S. team and an intense culture focused on redefining healthcare.
Take requested conversations from people who already asked for help—no cold lists.
Explain benefit options simply and help clients enroll when it's a fit.
Maintain a clean follow-up rhythm to keep activity and results on track.
Global Elite Empire Consultants helps clients navigate financial-protection options through inbound support conversations. The company promotes a remote, coaching-driven culture with opportunities to grow into leadership.
Manage a portfolio of 40-60 mid-market customers as their strategic partner across the full customer lifecycle.
Lead onboarding, drive adoption, and partner with Account Management on retention and expansion.
Act as a trusted advisor, own escalations, and advocate for customers internally.
Customer.io is a platform that helps companies send automated emails, push notifications, in-app messages, and SMS using real-time behavioral data. It serves over 9,000 companies from startups to global brands and values empathy, transparency, and responsibility.