IDEMIA Public Security is a division of IDEMIA Group, providing secure and trusted biometric-based solutions globally, including public security, justice, travel, and access control. It employs over 4000 people worldwide and operates in a dynamic, innovative environment that values talent and fosters collaboration.
Update and maintain partner account plans, identifying areas for improvement and providing superior customer service throughout the partnership lifecycle.
Respond to inquiries and service requests, tracking communications to solve partner trends and supporting metrics like call wait times and email response times.
Support new partner deployments, monitor staffing and credentialing processes, and assist with partner feedback, communications, and task tracking to ensure operational performance.