Customer Service Representative II

Responsibilities:

• Update and maintain partner account plans to identify improvement areas and respond to inquiries through the inquiry lifecycle.
• Provide superior customer service for partnerships, sustain team metrics, and submit Enrollment Center Change Requests like closures and updates.

Qualifications:

• Must have excellent written and oral communication skills and ability to work independently and remotely with minimal supervision.
• Ability to manage medium to high complexity issues, diffuse escalated situations, and establish effective partner relationships.

Work Environment:

• Work within a matrixed and geographically distributed organization, handling ever-changing priorities in a fast-paced setting.
• Proven ability to build working relationships with team members and stakeholders, with proficiency in Microsoft Outlook, Word, and Excel.