Customer Success Associate

Serve as the trusted advisor and main point of contact for an assigned portfolio of enterprise customers. Drive customer adoption, satisfaction, and retention through proactive engagement and strategic guidance. Coordinate cross-functionally with internal teams (Product, Engineering, Finance, RevOps, Sales, and Marketing) to resolve customer issues and implement solutions. Manage the complete customer lifecycle from onboarding through expansion and renewal. Identify growth opportunities within existing accounts and work with Sales to capitalize on them. Track and analyze customer health metrics to anticipate needs and drive renewals and upsells. Document customer feedback and feature requests to inform product development. Develop and maintain in-depth knowledge of our product offerings and industry best practices. Educate customers on our products and drive value by expanding their use of our differentiating features