Customer Success Manager

We are building our Customer Success Team and looking for passionate individuals who are obsessed with customer outcomes. As a Customer Success Manager, you will play a critical role in ensuring our customers are successful, engaged, and realizing the full value of the StarTree platform. You’ll serve as a trusted advisor, project manager, and customer advocate throughout the customer lifecycle. Your core responsibilities will include: Customer Value Delivery, Ensure customers achieve their desired outcomes through adoption of StarTree solutions and realize measurable value from their investment. Build strong relationships with customer stakeholders at all levels and leading Quarterly Business Reviews (QBRs). Establish regular touchpoints and feedback loops to proactively monitor customer health, track key milestones and deliverables, and address risks before they become issues. Use project management best practices to manage key deliverables, action items, and customer requests with precision and accountability. Partner closely with Sales, Marketing, Product, and Engineering to bring the voice of the customer to internal teams.