Key Responsibilities:
- Provide first-level technical support via phone, email, and collaboration tools for issues related to telephony systems and software applications.
- Log, prioritize, and track incidents and service requests through a helpdesk system, ensuring timely resolution.
Troubleshooting and Technical Duties:
- Diagnose and resolve basic software, telephony, and cloud PBX issues.
- Assist with installation, configuration, and updates of supported applications in both cloud and on-premise environments.
- Support basic networking issues such as connectivity, IP configuration, and VPN access.
Documentation and Professional Development:
- Create and maintain user-friendly documentation and knowledge base articles.
- Contribute to the continuous improvement of support processes and follow security protocols.
- Demonstrate a willingness to learn and adapt in a fast-paced technical environment.
Colombo IT
The company is a recruitment agency that places candidates with client companies. It operates as a small to medium-sized recruitment firm focused on technical roles, fostering a supportive environment for professional growth.