Client Success Executive

The Client Success Executive (CSE) serves as the voice of the client to Altera and the voice of Altera to the client. The CSE seeks to ensure robust adoption of solutions, maximize expansion opportunities, and minimize client attrition to create a healthy, growing client base. To accomplish these goals, the CSE partners with our clients and internal stakeholders to ensure remarkable client experiences with our products and services through a combination of strategic roadmap planning and tactical execution of actions necessary to support operations and an organization’s strategic objectives. The CSE is responsible for reviewing client business objectives, creating actions to support them, and reporting progress on Key Performance Indicators. This role involves leading collaborations, facilitating strategic partnership reviews, ensuring regulatory preparedness, and driving client participation in Voice of Customer processes.