Knowledge & Help Center Manager

How We Work:

• Our Help Center is a core part of the product experience.
• We are systems-oriented, collaborative, and focused on continuous improvement.
• You'll work closely with Product, Marketing, Sales, and Support teams.

What You'll Do:

• Own the Help Center structure, strategy, and content quality.
• Create and maintain FAQ articles and product explainer videos.
• Use ticket data and search analytics to close content gaps.

Why You Should Apply:

• Bring 4-7+ years of experience in Knowledge Management or Technical Writing.
• Be fluent in English and professionally fluent in Spanish.
• Have proven experience scaling a Help Center with platforms like Intercom or Zendesk.