Own the structure, strategy, and content quality of the Help Center, including scripting and maintaining product explainer videos.
Partner with Product and Marketing to translate new features into clear documentation within agreed SLAs.
Analyze ticket data and search analytics to close content gaps before they become support volume.
WeTravel is a travel tech platform that helps travel organizers manage bookings and payments. We are a growing global team with a focus on AI-powered support and continuous improvement, offering unlimited PTO, paid family leave, and a collaborative culture.
Own and scale the knowledge ecosystem across customer-facing and internal resources.
Optimize knowledge content for AI retrieval and improve self-service resolution.
Analyze support trends to identify knowledge gaps and enhance content.
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. The company values diverse backgrounds and fosters a collaborative culture.
Own the end-to-end launch plan for each feature, aligning with commercial teams on communications and activities.
Drive adoption of launched features by analyzing metrics and implementing fixes through product webinars and ad hoc campaigns.
Craft compelling comms including emails, in-product messages, and demo videos, and update onboarding materials.
WeTravel is the end-to-end operating system for multi-day travel businesses, handling sales, payments, and back office operations. With over 400 team members from 88 countries and offices globally, we foster a dynamic, innovative, and travel-loving culture.