Define Descript's content strategy, editorial calendar, and channel prioritization to drive brand and demand.
Build an AI-native content production system that scales quality output without sacrificing originality.
Partner with Demand Gen, PMM, and Field Marketing to develop assets that convert interest into action.
Descript is building a simple, intuitive video and audio editing tool powered by AI. We are a team of 150 backed by top investors, with a collaborative culture and flexible remote options.
Own the performance of customer-facing AI experiences across Ashley Digital's brands, combining customer insights, conversation design, analytics, and knowledge management.
Design, test, and continuously improve conversational experiences through prompts, response logic, and system instructions to ensure natural, helpful interactions.
Analyze AI performance using KPIs like CSAT, resolution time, and conversion to identify optimization opportunities and drive measurable business results.
Ashley Digital is the e-commerce engine behind Ashley Furniture, driving online retail for home furnishings across all platforms. They are a fast-moving, highly collaborative team with a remote-first culture, combining the energy of a tech company with the stability of an industry leader.
Lead content strategy to improve member-facing help articles and internal agent SOPs.
Partner cross-functionally to shape content that supports product and support strategies.
Drive measurable improvements in support metrics through data-driven content optimization.
Chime is a financial technology company that builds tools to help people achieve financial progress. The company has a large team of problem solvers and builders, with a culture of ownership and collaboration.
Lead digital transformation and AI-powered support initiatives to optimize case lifecycle and self-service adoption.
Oversee end-to-end process management, Center of Excellence programs, and cross-functional partnerships with Engineering and Product teams.
Drive KCS implementation and analyze case trends to improve knowledge management and reduce resolution times.
Zscaler accelerates digital transformation with an AI-forward enterprise security platform, leveraging the world's largest security data lake to power its Zero Trust Exchange. They foster a culture of execution, customer obsession, and collaboration, with high-performing teams focused on impact and accountability.
Lead and develop a team of Customer Experience Representatives, fostering a culture of empathy and continuous improvement.
Build customer education and self-service resources, including a knowledge base, FAQs, and training materials.
Drive automation and AI initiatives to simplify support workflows and improve customer experience.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. They are expanding their team and offer a remote US role.
Shape content structure and knowledge management frameworks for both member and internal team experiences.
Develop scalable knowledge bases with clear taxonomies, metadata, and governance standards.
Leverage Generative AI tools to enhance content production, categorization, and searchability.
Oura empowers people to own their inner potential through award-winning health products like the Oura Ring and its app, helping millions improve readiness, activity, and sleep. As a quickly growing company, we prioritize employee well-being and provide a supportive team culture.
Support customers and users by triaging and managing support requests from start to finish.
Build the support operating system by designing workflows, automation, and documentation.
Turn support into product insight by identifying patterns and translating feedback into product ideas.
Mast builds modern, cloud-native lending technology for specialist lenders. They are a high-performance team of engineers and lending experts with a 100% delivery track record.
Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
Develop a high-performing team through coaching, accountability, and continuous improvement.
Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.
HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.
Lead delivery of KM programs and strategic initiatives, managing team capacity and priorities.
Partner with Claims, Service, Underwriting, and Distribution to address knowledge needs and improve content quality.
Use data and feedback to measure impact and build relationships across the KM ecosystem.
Liberty Mutual is a global insurance company providing coverage and services to individuals and businesses. With a large workforce, it fosters an inclusive culture that values diversity, professional development, and work-life balance.
Own and build Mercury's internal knowledge infrastructure to ensure accurate, discoverable company information.
Partner with Engineering to design schemas, automations, and validation workflows for AI knowledge layer.
Drive adoption of standardized systems across teams to replace fragmented documentation with trusted sources of truth.
Mercury is a fintech company building a full stack of financial tools for startups. They have dozens of teams across engineering, product, design, data, and business functions, and emphasize a culture of thoughtful simplicity and alignment.
Own and scale the proposal content ecosystem, managing content for RFPs, RFIs, DDQs, and customer-facing responses.
Establish content governance frameworks, review cycles, and content health metrics to ensure quality and consistency.
Drive adoption of AI-powered proposal tools and automation capabilities to improve efficiency and content quality.
Seismic is a software company specializing in proposal automation and content management platforms. It is a fast-paced SaaS company with a collaborative culture focused on cross-functional teamwork and AI-driven innovation.
Own the structure, strategy, and content quality of the Help Center, including scripting and maintaining product explainer videos.
Partner with Product and Marketing to translate new features into clear documentation within agreed SLAs.
Analyze ticket data and search analytics to close content gaps before they become support volume.
WeTravel is a travel tech platform that helps travel organizers manage bookings and payments. We are a growing global team with a focus on AI-powered support and continuous improvement, offering unlimited PTO, paid family leave, and a collaborative culture.
Own the end-to-end content engine, including website, editorial calendar, and optimization.
Orchestrate SME-driven content from internal experts and external voices across all channels.
Lead a marketing specialist and drive measurable pipeline impact through SEO, AEO, and conversion optimization.
Authentic8 develops Silo, a cloud-native platform that enables digital analysts to engage threats securely and anonymously across the globe. Serving over 750 sophisticated organizations, the company values integrity, mission focus, respect, and collaboration.
Lead strategy, governance, and continuous improvement of ViaPath's proposal knowledge base and reusable sales content.
Own the proposal content ecosystem, ensuring accurate and compelling content for RFP responses.
Partner with sales, technical SMEs, and marketing to increase proposal quality and win rates.
ViaPath provides integrated correctional technology solutions to public safety organizations. The company offers a culture of collaboration and is committed to employee well-being with comprehensive benefits and flexible work arrangements.
Partner with Technical Support leadership to develop strategic narratives and executive presentations that communicate business performance and operational outcomes.
Build and maintain reporting frameworks for core metrics, synthesize data into actionable insights for senior leadership.
Drive cross-functional collaboration across teams to align on priorities and execute key initiatives, while leveraging AI tools for efficiency.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data to improve safety, efficiency, and sustainability. As a recently public company, they foster a high-growth environment with a culture of rapid career development and innovation.
Build and run customer support for enterprise partnerships, handling compliance-driven flows with precision and fast resolution.
Be hands-on from day one: resolve tickets, refine knowledge base, and scale through internal hires or BPO partners.
Report to Head of Product, ensuring customer voice shapes product improvements and operational processes.
Bastion builds regulated financial infrastructure for modern businesses, offering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. The company is a fast-paced startup with a compliance-first culture, seeking a hands-on leader to build and run customer support operations.
Lead production of high-impact content across formats like LinkedIn, technical articles, and webinars.
Build the content engine process and use AI tools for efficiency.
Own distribution strategy and co-author the content calendar.
Gigaton builds autonomous AI systems to cut carbon emissions from heavy industries like cement, steel, and glass. They are a small team of scientists and engineers who love hard problems and want to make real-world impact.
Lead search and content strategy across SEO and AI answer engines like Google and ChatGPT.
Build and optimize AI workflows to scale content production while maintaining quality and differentiation.
Own content across the full buyer journey, from campaign creative to conversion pages.
Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation.
Evaluate AI-generated customer support materials against quality rubrics.
Review documents, spreadsheets, and presentations for accuracy and consistency.
Provide structured feedback to improve AI system performance.
The company is a partner firm specializing in AI system development and evaluation. It operates remotely with a focus on professional expertise and flexible contract work.
Own content strategy and execution end to end, from editorial calendar to final copy.
Translate subject matter expertise into blogs, white papers, and thought leadership.
Build competitive intelligence and partner with Product Marketing, Growth, and Sales Enablement.
Abacus Insights transforms how data works for health plans by making healthcare data usable for care and cost decisions. Backed by $100M from top investors, the company fosters a bold, curious, and collaborative culture with a focus on AI and automation.