Trust and Safety Incident Operations Specialist

As a Trust and Safety Incident Operations Specialist, you will independently assess and address trust and safety concerns via phone and email, focusing on assisting users while mitigating organizational risk, and oversee matters with potential financial and legal implications. You will identify issues, trends, and common problems facing our users while maintaining knowledge of the Thumbtack platform to assist customers in resolving their concerns and oversee the payment and distribution of the Thumbtack Guarantee to consumers. You will assist in the execution of OKR’s and KPI’s while hitting personal metrics, building and maintaining interdepartmental relationships and demonstrating the ability to act independently while understanding the time and place to look for guidance.