Senior Customer Success Manager

Lead the post-sale customer journey for a portfolio of our largest Enterprise customers, focusing on driving measurable business results, product adoption, and long-term retention. You'll partner with engineering and business stakeholders to align execution to customer goals, drive product adoption, and ensure CoLab becomes integral to their workflows. As part of a cross-functional account team, you'll work with Customer Engineering Advisors to deliver technical enablement and collaborate with Sales partners to support retention and expansion. This role requires in-person customer engagement to drive adoption and build stronger relationships. Senior CSMs are expected to proactively plan for and prioritize in-person opportunities. Twice annually, you'll participate in the company's Team Week at HQ in St. John’s, Newfoundland.