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Role Overview:
- Guide patients from referral through to their first intake, answering questions and building trust.
- Handle consent, scheduling, and rescheduling, ensuring timely access to care.
Re-engagement:
- Work a recurring list of unengaged patients to understand barriers and re-motivate them.
- Re-educate on program value and re-schedule as needed.
Metrics & Collaboration:
- Track outreach and outcomes in CRM/EHR, reporting on key conversion metrics.
- Partner with Clinical and Operations teams for clean handoffs and process improvements.
Protocol Behavioral Health
Protocol Behavioral Health improves cancer care by embedding specialized behavioral health and supportive care within oncology teams. The company is a fast-growing, early-stage startup built by experienced healthcare operators, focusing on partnership and value-based care delivery.