Support Operations Manager

As the Support Operations Manager, you will be the primary owner of operations within the Support organization. In this role, you will report to the Director of Revenue Operations. You will manage both the day-to-day administration of our tools and processes and the execution of strategic initiatives in partnership with Support leadership. You’ll serve as the bridge between Support and Revenue Operations, ensuring alignment across systems, data, and processes. Administration and optimization of our Support tech stack (Salesforce, Intercom, Jira), ensuring reliable day-to-day operations while continuously improving system performance. Execute strategy in partnership with Support leadership. Implement best practices for support operations, leverage automation and AI to streamline workflows and enhance customer outcomes. Manage system integrations. Design and maintain dashboards in Intercom and Salesforce that measure Support KPIs and metrics.