Customer Support Representative (Tier 1)

You will respond to customer inquiries through email and live chat (Intercom), troubleshoot and explain solutions clearly and patiently, escalate complex issues and ensure timely follow-up, spot recurring problems and suggest documentation or process improvements, and collaborate with a global support team across multiple time zones. Hubstaff has a remote-first culture built on trust, autonomy, and async collaboration and provides a stable weekday schedule and predictable work hours.