Job Description
The Director of Customer Success Enablement will work cross-functionally to develop and drive programs. You will define metrics and use business insights and data to ensure the Customer Success (CS) & Customer Management (CM) teams can execute effectively and achieve success. Carrot provides an amazing customer experience centered around partnership and our Enablement directly supports our customer-facing teams to deliver a seamless experience and increasingly valuable partnership and deliver on our customer retention & expansion goals. This role will build and lead a team dedicated to empowering our customer teams to deliver a seamless experience and increasingly valuable partnership and deliver on our customer retention & expansion goals. You will execute on the aligned strategy surrounding pricing, packaging, and positioning of new services - to support customer renewals and off-cycle expansion.
About Carrot
Carrot is the leading global fertility, family-building, and lifelong hormonal healthcare platform providing care for everyone, everywhere.