New Client Operations Manager

The Operational Client Manager will serve as the primary point of contact for day-to-day operational inquiries from clients and internal teams. They will oversee benefit design setup, annual updates, testing, and processing of change requests. They will also partner with internal teams to resolve member-specific issues, including prior authorization (PA) denials, pharmacy processing errors, and eligibility concerns. The Manager will maintain organized client materials, track, document, and report on the status of client requirements and operational timelines, ensuring internal and external data needs are met, timely and accurately.