Job Description
The Client Success Manager owns the relationships and the creation and execution of strategic account plans between Big Health and a portfolio of our client partners. You will have the opportunity to work closely with internal teams from across the company to support your clients, including Enrollment Marketing, Finance, Legal, Data, Product, Sales, and more. The ideal candidate will also help develop best practices and take on strategic projects that will benefit the Client Success organization and the company as a whole. The candidate will build strong, consultative relationships with employer clients to become a trusted partner and advisor in supporting the mental health of client populations through utilization of Big Health’s products, prepare reporting for and lead monthly/quarterly client meetings, annual reviews, and manage follow-ups in a timely manner to ensure client satisfaction.
About Big Health
Big Health's mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions.