Service Operations Specialist

Supports Sandisk service operations department based in Prague, Czechia including customer service interactions, reports, and planning. Provides the highest level of customer service with a sales-minded attitude while developing lasting internal and external customer relationships. Effectively support internal teams and service providers, to ensure team objectives are being carried out. Coordinate with warehouse employees, and shipping supervisors to plan and schedule pickups and distribution of inventory items. Monitor and maintain customer satisfaction, working towards removing possible barriers in ensuring that products are exchanged and returned in line with the warranty policy. Actively participate in meetings with the Corporate Customer Services, Service Centers and Support teams. Assist in developing processes to meet specific customer RMA requirements. Assist in training/ developing new regional Service Centers to provide in country RMA processing as necessary. Monitors department issues and client complaints to define patterns and work to lessen those recurring issues. Regularly audits work being done by internal and third-party provider teams to ensure all standards are met. Write regular inventory reports, detailing inventory counts, discrepancies, and other statistical data. Forecast inventory required to do customer RMA fulfillment. Support with new systems implementation /training.