Buyer Support Specialist

You'll work with buyers (end users) from software companies that use Paddle's platform, learning how to offer top-notch support. You'll be searching for transactions, processing refunds and subscription cancellation requests. The ideal candidate will be able to follow internal processes and instructions, demonstrating empathy and strong communication skills. As part of a global buyer support team, you'll report to the Buyer Support Team Leads. There is great growth potential within the role, with opportunities to progress into a Level 1 Customer support function, as well as several specialist roles within the company. In this role, you will be working standard hours from Monday to Friday.