Director, Customer Success Implementation

This pivotal role will be responsible for defining the vision, strategy, and execution of Lyra’s customer implementation processes, ensuring continued exceptional customer experience and scalable operations. This role will also lead the strategic evolution of the implementation function to accommodate new business lines, innovative product offerings, and complex, bespoke customer needs, establishing scalable processes and best practices for diverse implementation challenges. As a Director, you will lead and develop a high performing team of Implementation Managers, fostering a culture of excellence and continuous improvement. You'll serve as a key executive stakeholder, building deep relationships with internal and external partners, and proactively identifying opportunities to enhance Lyra's implementation capabilities.