General Manager - Salesforce

Responsibilities:

• Lead business development and revenue growth through new client acquisition and account expansion in the Salesforce ecosystem.
• Oversee end-to-end project delivery, ensuring quality, scope, and budget adherence while managing operational efficiency.
• Build strategic relationships with enterprise clients and key stakeholders to drive long-term customer success and satisfaction.

Leadership and Operations:

• Scale Salesforce consulting capabilities across multiple clouds and define go-to-market strategies in partnership with global leadership.
• Establish delivery governance, risk management frameworks, and forecasting processes to optimize team utilization.
• Foster a culture of accountability, innovation, and continuous learning within the India operations team.

Client and Team Engagement:

• Act as a billable Senior Consultant on key engagements, maintaining a 60% utilization goal and resolving client escalations.
• Develop hiring strategies to grow capabilities in India and retain top talent across consulting and technical roles.
• Ensure high customer satisfaction (CSAT) and strengthen the company's presence as a trusted Salesforce partner in the region.