Customer Operations Agent

Location and Work Model:

• This is a 100% remote position allowing you to work from anywhere in Canada.
• Candidates must have a private, quiet, and professional workspace with reliable high-speed internet.
• The targeted start date is May 25, 2026, for an initial 4-month contract with potential for extension and internal growth opportunities.

Your Daily Impact:

• You act as a financial advocate for clients, simplifying complex financial concepts for everyone.
• You take ownership of the client journey, ensuring they meet their goals through strategic problem-solving.
• You collaborate with various internal teams to learn about and improve our financial tools.

Your Profile and Requirements:

• You have 1-2 years of experience in a fast-paced, high-volume customer service environment.
• You possess a genuine curiosity about the stock market and personal finance.
• You are technologically agile, comfortable with multiple browser tabs and internal communication tools.
• Full bilingual proficiency in French and English is mandatory.
• You must be available for full-time, 8-hour rotating shifts, including weekends and holidays.