Job Description
Become a technical subject matter expert for our Canvas family product line, supporting our global customer base, by playing a pivotal role in empowering our Customer Success Managers (CSMs) with the deep technical product knowledge and strategic guidance needed to drive customer retention, growth, and overall success. This role requires a strong blend of Canvas technical aptitude, strategic thinking, and exceptional communication skills to effectively bridge the gap between our product offerings and our customers' evolving needs.
Driving Retention and Growth: Take ownership of the retention and expansion strategy of the Canvas product lines and develop comprehensive plays aimed at increasing adoption and driving pipeline generation for the Canvas product family.
Global Customer Enablement: Develop resources to support CSM in cyclical agenda topics, webinars, campaigns, and other proactive customer outreach initiatives focused on Canvas.
CSM Enablement and Development: Create and deliver engaging product-focused professional development (PD) sessions for the Global CSM organization.
Customer Advocacy and Product Collaboration: Act as a strong voice for the customer within product conversations and influence product decisions based on customer needs.
About Instructure
At Instructure, they believe in the power of people to grow and succeed throughout their lives and they amplify that power by creating intuitive products.