Customer Success Manager

Guide customers in setting goals, expanding their use of the platform and ensuring continued success with Quartzy. In this role, you’ll guide customers in setting goals, expanding their use of the platform and ensuring continued success with Quartzy. You’re a clear communicator who can adapt your approach to suit various learning styles, whether through 1:1 meetings, product tours, webinars, help docs, etc. to best accommodate users’ needs. You collaborate effectively across teams and are energized by delivering high-impact customer experiences. Demonstrating new features, identifying optimization opportunities, and removing roadblocks are your strengths. You will conduct regular workshops, and identify ways your assigned accounts can uncover more value from our platform and areas for optimization. Manage customer escalations and discover upsell/cross sell opportunities to maximize customer growth.