Supply-Content Specialist

Role Overview:

• Manage the onboarding process for assigned suppliers, ensuring a smooth and efficient launch experience.
• Track and achieve onboarding KPIs, including time to launch, activation rates, and content quality standards.
• Coordinate onboarding activities across multiple internal teams.

Supplier Relationship Management:

• Serve as the primary point of contact for suppliers throughout onboarding and early-stage development.
• Provide guidance, training, and best-practice recommendations to help suppliers succeed on the platform.
• Escalate complex issues when necessary while maintaining a positive supplier experience.

Content and Technical Support:

• Review supplier content to ensure it meets platform standards and quality expectations.
• Work closely with Supply Operations and technical teams to support supplier integrations.
• Troubleshoot day-to-day onboarding issues and collaborate with internal teams to resolve them efficiently.

Process Improvement and Reporting:

• Identify onboarding bottlenecks and opportunities to improve efficiency.
• Recommend updates to onboarding workflows, documentation, and playbooks.
• Leverage AI to optimize and automate repetitive tasks and processes.