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Responsibilities:
- Support members by phone, chat, and email during assigned shifts in clinically fluent languages.
- Manage end-to-end care coordination including platform sign-up, technical troubleshooting, and scheduling.
- Conduct clinical needs assessments and refer members to appropriate care levels, including crisis management.
Qualifications:
- Document all member interactions accurately in English in Spring Health's systems.
- Learn current and new workflows through training and participate in staff meetings.
- Contribute to special initiatives maintaining confidentiality and ethical standards.
Culture:
- Fast-paced environment with high accountability and direct feedback.
- Emphasis on innovation, transparency, and continuous growth.
- Opportunity for transformational impact on mental health and human lives.
Spring Health
Spring Health is a global mental health company eliminating barriers to mental health with an AI-native platform. It reaches over 170 million people worldwide and values technology to expand care.