Global Care Navigator (IC3)

Your Role:

• You will support members by phone, chat, and email during assigned shifts.
• You will conduct clinical needs assessments and refer members to appropriate care levels.
• You will manage end-to-end care coordination including technical troubleshooting and scheduling.

Your Success Metrics:

• You will aim to achieve or exceed the 94% QA target.
• You will maintain a CSAT score of 4.65 or higher.
• You will ensure adherence at or above 85%.

Your AI Fluency:

• You will use AI to draft SOPs, case notes, and member communications as part of daily work.
• You will leverage AI to handle higher member volume without a proportional increase in handling time.
• You will review AI outputs before finalizing and apply human judgment.

Your Benefits:

• You will receive Health, Dental, and Vision coverage starting on your first day.
• You will receive 4-4.5 months of fully paid parental leave.
• You will have access to 401(k) match, professional development reimbursement, and wellness programs.