Support members by phone, chat, and email during assigned shifts in clinically fluent languages.
Manage end-to-end care coordination including platform sign-up, technical troubleshooting, and scheduling.
Conduct clinical needs assessments and refer members to appropriate care levels, including crisis management.
Spring Health is a global mental health company eliminating barriers to mental health with an AI-native platform. It reaches over 170 million people worldwide and values technology to expand care.
Conduct clinical needs assessments and develop personalized care plans for members, referring them to appropriate levels of care.
Manage care coordination including scheduling, platform support, and troubleshooting via phone, chat, and email.
Provide crisis intervention, safety planning, and follow-up support while documenting all interactions in English.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health through an AI-native platform that delivers personalized support across coaching, therapy, and medication management. The company reaches more than 170 million people worldwide and fosters a culture of transparency, innovation, and high impact.
Provide management consultation to enhance employee wellbeing and workplace effectiveness during the hours of 1:30pm-10pm ET.
Coordinate and deliver virtual critical incident responses and complete management referral intakes.
Maintain accurate documentation and assess risk to support members and organizations during crises.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health through an AI-native platform offering self-guided tools, coaching, therapy, and medication management. We reach more than 170 million people worldwide and cultivate a culture of innovation, inclusivity, and thoughtful use of AI in everything we do.
Conduct patient screening calls and serve as the first point of contact for mental health and brain health services.
Coordinate care by scheduling appointments, navigating insurance coverage, and documenting interactions in EHR.
Collaborate with clinicians and care teams to support treatment planning, discharge, and patient follow-up.
Salma Health is transforming mental and neurological brain healthcare into a comprehensive, end-to-end system. We are a dedicated team working in a fast-paced, evolving clinical setting to deliver coordinated, compassionate care.
Serve as primary relationship owner for mid-market employer customers.
Manage renewals and partner with Account Executives on expansion opportunities.
Monitor account health and leverage AI to scale workflows and optimize execution.
Lyra Health provides evidence-based mental health care for employers and health plans, serving over 20 million people. The company has published over 35 peer-reviewed studies and delivered unmatched outcomes in access and cost efficiency.
Provide compassionate first-contact support for clients seeking mental health care, conducting needs assessments and risk triage.
Manage high-volume inbound calls, emails, and chats, while navigating CRM tools like Zendesk and Salesforce.
Demonstrate flexibility in working overnight shifts and maintain strong written and verbal communication skills.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally through employer and health plan partnerships. The company delivers high-quality care via an AI-powered platform, backed by extensive peer-reviewed research and proven outcomes.
Provide mental health counseling sessions, including clinical risk assessments.
Respond to critical incidents and clinical crises as appropriate.
Complete required internal training, assignments, and attend Spring Health Clinical Team meetings.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. With outcomes validated by JAMA Network Open, the company reaches more than 170 million people worldwide through leading employers and health plans.
Connect with eligible patients through inbound calls, outbound outreach, and AI-assisted tools.
Serve as the main point of contact, coordinating with physicians, PTs, and health coaches.
Maintain organized documentation and use motivational interviewing to support patient engagement.
Protera Health is a fast-growing digital health company reimagining musculoskeletal care. Founded by orthopedic surgeons, we combine technology and personalized human support; our multidisciplinary virtual care team treats patients like family.
Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism.
Coordinate patient care by matching individuals with the right therapist and supporting them every step of the way.
Use healthtech platforms and strong communication skills to manage patient needs with empathy and organization.
Sailor Health is revolutionizing mental health care for older adults, addressing an underserved and growing segment of American healthcare. It's a small, agile, remote-first team that values purpose, collaboration, growth, and making care accessible and compassionate.
Help members navigate US health insurance, including billing questions, denied claims, and appeals.
Coordinate with providers, insurers, and members to resolve coverage issues and prior authorizations.
Translate complex insurance benefits into clear guidance and identify trends to improve the member experience.
This company provides a global safety net for remote workers, offering health, income, and travel coverage. It operates as a remote-first organization with a culture of empathy, integrity, and a mission to improve access to healthcare worldwide.
Serve as a primary point of contact for member inquiries through phone, chat, and other channels, providing compassionate and efficient support.
Coordinate complex scheduling, care workflows, and urgent requests while partnering with clinical providers and operations teams.
Build trust through empathetic communication, accurate documentation, and thoughtful problem solving to ensure a seamless care experience.
Tia is building a new model for women's healthcare that integrates primary care, gynecology, mental health, dermatology, and wellness across in-person and virtual settings. The company is a Series D venture-backed organization trusted by over 120,000 women across four markets, with a culture focused on excellence and continuous improvement.
Handle inbound calls and chats from members with questions about their Benefit Amount and plan benefits.
Resolve member issues and complaints with empathy, accuracy, and a positive attitude.
Build rapport with members by listening carefully and meeting them where they are.
Sidecar Health is redefining health insurance to make excellent healthcare affordable and accessible for everyone. Their team consists of passionate individuals from backgrounds including tech leaders, policy makers, and healthcare professionals, all driven to fix a broken system.
Support Sana members in navigating the healthcare system and accessing affordable, high-quality care.
Coordinate referrals, answer member questions, and resolve barriers to care.
Collaborate with Care Navigators, providers, and internal teams to ensure a seamless member experience.
Sana is a health plan solution for small and midsize businesses, designed around integrated primary care service Sana Care. The company is remote-first with a fully distributed team across the U.S., valuing curiosity, ownership, and speed.
Convert high-intent inbound calls, referral callbacks, and web leads into scheduled first visits with warmth and urgency.
Support established patients by resolving simple requests and routing them to the right team quickly and accurately.
Grow through coaching, call audits, and performance feedback while documenting every interaction with clear next steps.
Geode Health is a rapidly growing national provider of outpatient mental health services focused on making care accessible, affordable, and effective. The company is backed by KKR and emphasizes a supportive clinical community, professional development, and a mission-driven culture.
Conduct structured outreach to patients and caregivers throughout the treatment journey, providing program-approved education and support.
Identify barriers to treatment initiation and adherence, develop practical strategies, and escalate clinical or safety concerns as needed.
Accurately document interactions and outcomes while managing an assigned caseload and collaborating with case management teams.
We provide patient support programs that deliver individualized clinical education, treatment-support services, and care coordination to patients and caregivers. Our culture is supportive, dedicated, and teamwork-driven, and we are proud of our relentless focus on improving the lives of the patients we support.
Triage the squad inbox and match every email and call to the right deal in CRM.
Prepare deals for licensed advisors by collecting property details and required documents.
Use AI-native tools to schedule follow-ups, track next actions, and assemble handoff packages.
AACI Group, Inc. is dedicated to making insurance more accessible and affordable in catastrophe-prone regions by building AI-native insurance agencies and digital services. The company is an early-stage organization focused on addressing climate-driven insurance challenges.
Guide members by phone and virtual assessments to manage short- and long-term cases.
Conduct biopsychosocial assessments and build person-centered care plans.
Advocate for members by coordinating resources and documenting outcomes.
Personify Health created the first and only personalized health platform, bringing health plan administration, wellbeing solutions, and care navigation together. Their team serves employers and health plans with data-driven solutions to reduce costs and improve health outcomes.
Assess member needs across physical health, mental health, social supports, and housing.
Oversee care plans, coordinate with providers, and advocate for clients.
Connect clients to community services and complete documentation in EMR systems.
Vynca provides comprehensive care for individuals with complex needs, aiming for more quality days at home. They are a close-knit, values-driven community committed to excellence, compassion, curiosity, and integrity.
Develop campaigns that help eligible members discover and understand the value of home-based care services.
Improve the path from first awareness to completed visits by testing messages, channels, and calls to action.
Create clear, useful communications across formats using AI tools while maintaining a high standard of quality.
Clover Health is a healthcare technology company that combines data with human empathy to deliver personalized care to its members. They are a mission-driven, remote-first team with a diverse and inclusive culture.
Conduct comprehensive member needs assessments and coordinate care plans, referrals, and follow-up activities with payer care management teams.
Build trusted relationships with members through compassionate, culturally responsive communication and motivational techniques.
Perform outreach by phone, text, and email while maintaining accurate documentation and escalating high-risk concerns when needed.
Mae Health improves maternal health outcomes by helping mothers, babies, and families access compassionate, culturally responsive healthcare and community-based support. The company builds a talent pool of qualified Care Coordinators to support members across Medicaid health plan partnerships, with a culture rooted in solution-oriented, curious, mission-connected, and data-driven values.