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About the Role:
- Serve as the primary owner for mid-market customer relationships and manage renewals.
- Leverage AI tools to optimize workflows and monitor account health proactively.
- Collaborate cross-functionally to drive customer adoption and resolve issues.
Qualifications:
- 5+ years in customer success, ideally in HR, benefits, or healthcare.
- Experience managing accounts with 1,000-5,000 headcounts and strong commercial acumen.
- Excellent communication and data storytelling skills to influence stakeholders.
Benefits:
- Comprehensive medical, dental, and vision coverage.
- Equity, 401(k) matching, and paid parental leave.
- Monthly tech allowance and well-being perks.
Lyra Health
Lyra Health provides evidence-based mental health care for employers and health plans, serving over 20 million people. The company has published over 35 peer-reviewed studies and delivered unmatched outcomes in access and cost efficiency.