You will support members by phone, chat, and email during assigned shifts, conducting clinical needs assessments and referring to appropriate care.
You will manage end-to-end care coordination including technical troubleshooting, scheduling, and explaining services.
You will assess and manage member crises, including suicide risk, with safety planning and follow-up.
Spring Health is a global mental health company dedicated to eliminating every barrier to mental health through an AI-native platform. They serve over 170 million people worldwide and emphasize a culture of AI fluency and continuous improvement.
Conduct clinical needs assessments and develop personalized care plans for members, referring them to appropriate levels of care.
Manage care coordination including scheduling, platform support, and troubleshooting via phone, chat, and email.
Provide crisis intervention, safety planning, and follow-up support while documenting all interactions in English.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health through an AI-native platform that delivers personalized support across coaching, therapy, and medication management. The company reaches more than 170 million people worldwide and fosters a culture of transparency, innovation, and high impact.
Provide management consultation to enhance employee wellbeing and workplace effectiveness during the hours of 1:30pm-10pm ET.
Coordinate and deliver virtual critical incident responses and complete management referral intakes.
Maintain accurate documentation and assess risk to support members and organizations during crises.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health through an AI-native platform offering self-guided tools, coaching, therapy, and medication management. We reach more than 170 million people worldwide and cultivate a culture of innovation, inclusivity, and thoughtful use of AI in everything we do.
Conduct patient screening calls and serve as the first point of contact for mental health and brain health services.
Coordinate care by scheduling appointments, navigating insurance coverage, and documenting interactions in EHR.
Collaborate with clinicians and care teams to support treatment planning, discharge, and patient follow-up.
Salma Health is transforming mental and neurological brain healthcare into a comprehensive, end-to-end system. We are a dedicated team working in a fast-paced, evolving clinical setting to deliver coordinated, compassionate care.
Assess member needs across physical health, mental health, social supports, and housing.
Oversee care plans, coordinate with providers, and advocate for clients.
Connect clients to community services and complete documentation in EMR systems.
Vynca provides comprehensive care for individuals with complex needs, aiming for more quality days at home. They are a close-knit, values-driven community committed to excellence, compassion, curiosity, and integrity.
Provide compassionate first-contact support for clients seeking mental health care, conducting needs assessments and risk triage.
Manage high-volume inbound calls, emails, and chats, while navigating CRM tools like Zendesk and Salesforce.
Demonstrate flexibility in working overnight shifts and maintain strong written and verbal communication skills.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally through employer and health plan partnerships. The company delivers high-quality care via an AI-powered platform, backed by extensive peer-reviewed research and proven outcomes.
Provide mental health counseling sessions, including clinical risk assessments.
Respond to critical incidents and clinical crises as appropriate.
Complete required internal training, assignments, and attend Spring Health Clinical Team meetings.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. With outcomes validated by JAMA Network Open, the company reaches more than 170 million people worldwide through leading employers and health plans.
Provide personalized inbound and outbound support to patients and caregivers through approved communication channels including phone, email, chat, and text.
Build trusting relationships using empathy, active listening, and motivational interviewing to understand patient needs and identify barriers to engagement.
Collaborate with internal teams and program partners to coordinate resources, document interactions accurately, and maintain compliance with program guidelines.
Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health by combining real connections and technology. With more than 30 years of experience, we partner with life science companies to design and deliver patient support programs.
Conduct comprehensive member needs assessments and coordinate care plans, referrals, and follow-up activities with payer care management teams.
Build trusted relationships with members through compassionate, culturally responsive communication and motivational techniques.
Perform outreach by phone, text, and email while maintaining accurate documentation and escalating high-risk concerns when needed.
Mae Health improves maternal health outcomes by helping mothers, babies, and families access compassionate, culturally responsive healthcare and community-based support. The company builds a talent pool of qualified Care Coordinators to support members across Medicaid health plan partnerships, with a culture rooted in solution-oriented, curious, mission-connected, and data-driven values.
Guide members by phone and virtual assessments to manage short- and long-term cases.
Conduct biopsychosocial assessments and build person-centered care plans.
Advocate for members by coordinating resources and documenting outcomes.
Personify Health created the first and only personalized health platform, bringing health plan administration, wellbeing solutions, and care navigation together. Their team serves employers and health plans with data-driven solutions to reduce costs and improve health outcomes.
Accept patient handoffs from Intake Care Managers and provide continuous care.
Develop rapport with patients and assist them in gaining insight into their patterns and relationships.
Educate patients on medication adherence and communicate findings to PCP and psychiatric consultants.
Mindoula Health provides behavioral health care management supported by technology like mobile apps and predictive analytics. The company is mission-driven with a team of clinicians, data scientists, and engineers focused on transforming healthcare.
Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism.
Coordinate patient care by matching individuals with the right therapist and supporting them every step of the way.
Use healthtech platforms and strong communication skills to manage patient needs with empathy and organization.
Sailor Health is revolutionizing mental health care for older adults, addressing an underserved and growing segment of American healthcare. It's a small, agile, remote-first team that values purpose, collaboration, growth, and making care accessible and compassionate.
Provide one-on-one coaching and guidance to clinicians for efficient, clinically appropriate care.
Lead consultation sessions and educational groups focused on treatment planning and care quality.
Support continued care reviews by evaluating clinical documentation and determining appropriate next steps.
The company is a behavioral healthcare organization focused on improving quality and efficiency of care through provider support and clinical quality initiatives. It operates as a remote-first, collaborative startup with a nationwide care network.
Conduct high-volume outbound telephonic outreach to members post-discharge and coordinate follow-up care.
Complete timely documentation and scheduling across required systems while supporting referrals and authorizations.
Partner with clinical staff to manage member alerts and escalate changes in condition as needed.
Alignment Health is an innovative healthcare company focused on serving seniors and the chronically ill. They are a fast-growing, mission-driven team of passionate and caring people united to transform the lives of seniors.
Serve as the first point of contact for provider email support, resolving issues and escalating when needed.
Answer provider calls in real time, troubleshooting logistical, technical, and patient-related issues.
Track every open item through to resolution and proactively check in with providers to ensure they feel supported.
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. As a small, agile startup, Sailor Health is remote-first and mission-driven, focused on delivering compassionate and personalized care to seniors.
Connect with eligible patients through inbound calls, outbound outreach, and AI-assisted tools.
Serve as the main point of contact, coordinating with physicians, PTs, and health coaches.
Maintain organized documentation and use motivational interviewing to support patient engagement.
Protera Health is a fast-growing digital health company reimagining musculoskeletal care. Founded by orthopedic surgeons, we combine technology and personalized human support; our multidisciplinary virtual care team treats patients like family.
Handle inbound calls and chats from members with questions about their Benefit Amount and plan benefits.
Resolve member issues and complaints with empathy, accuracy, and a positive attitude.
Build rapport with members by listening carefully and meeting them where they are.
Sidecar Health is redefining health insurance to make excellent healthcare affordable and accessible for everyone. Their team consists of passionate individuals from backgrounds including tech leaders, policy makers, and healthcare professionals, all driven to fix a broken system.
Support patients with complex behavioral health needs through enrollment, engagement, and care transitions.
Coordinate with clinicians, insurers, and external partners to remove barriers and close referrals.
Document case management activity in the EHR and escalate changes in risk or acuity promptly.
Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Today it is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and over two million patient visits delivered nationwide.
Promptly answers, screens, and triages inbound telephone calls while verifying caller demographics and quoting member benefits.
Provides routine referrals, answers questions about authorizations, benefits, claims, and incentives, and documents all activities in Uprise's proprietary system.
Makes outbound enrollment calls, assists with website registration, and responds to Critical Incident Response and Management Referral requests.
Uprise Health transforms the delivery and accessibility of mental and behavioral healthcare, bringing whole person care to individuals worldwide. The company values compassion, integrity, collaboration, velocity, and advocacy, fostering a culture of care and support.
Conduct thorough phone assessments to determine clinical appropriateness, level of care, and preliminary diagnoses.
Present ERC Pathlight programs and educate patients and families on treatment options and recommendations.
Coordinate admissions, gather records, and provide referrals while documenting complete patient information.
ERC Pathlight is a leading treatment provider for eating disorders and mood, anxiety, and trauma-related conditions, offering virtual and in-person care nationwide. Founded in 2008, the organization supports more than 6,000 patients each year with a compassionate, collaborative, and mission-driven culture.