Conduct patient outreach and engagement via text and phone for chronic care management patients.
Document patient interactions and ensure compliance with Medicare CCM billing requirements.
Coordinate care between patients, providers, and healthcare partners, supporting care transitions and referrals.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic approach. They are committed to improving outcomes and quality of life for patients with kidney disease while fostering an innovative, evolving environment for employees.
Answer high volume of inbound calls, transfer/direct calls, and provide exceptional customer service via telephone.
Manage front office patient coordination including appointment scheduling and transport coordination.
Accurately input data into Carenet and EMR databases and verify patient insurance information.
Carenet Health provides healthcare consumer journey solutions, interacting with 1 in 3 Americans daily to improve outcomes. With over 30 years of experience, the company fosters a collaborative culture that empowers growth through trust, opportunity, and accountability.
Handle outbound and inbound member inquiries with professionalism, empathy, and efficiency.
Use motivational interviewing to explain program benefits and support enrollment.
Accurately document interactions and resolve concerns while maintaining HIPAA compliance.
Vida Health is a healthcare organization offering virtual health coaching and personalized programs to help members achieve their health goals. The company fosters a remote-first, member-focused culture and is committed to service excellence.
Conduct telephonic outreach and engagement to schedule clinical assessments and connect members to supportive care services.
Educate members on Tuesday Health's offerings, overcome objections, and provide ongoing customer service to members and caregivers.
Maintain performance accountability around member enrollment, use dashboards to prioritize outreach, and exceed engagement targets.
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. Its interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home, fostering a dynamic and inclusive environment.
Serve as the primary point of contact for members and partner care coordinators, guiding them from first call through post-project completion.
Make high-volume outbound calls to schedule occupational therapy evaluations, confirm appointments, and provide timely project updates.
Handle inbound member support, document interactions in CRM, and respond to health plan partners with clear, professional communication.
Jukebox Health partners with health plans to make homes safer for older adults and high-needs populations using technology and clinical networks. It is a fast-growing healthcare services company founded by experienced entrepreneurs and backed by top VCs.
Support scheduling and reminder calls for Complex Care Navigators and collaborate with health plan clinicians.
Ensure proper documentation of patient contacts and assist with non-clinical operational tasks.
Deliver a patient-centered experience by answering patient calls and resolving escalated issues empathetically.
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. Their interdisciplinary care teams focus on alleviating symptoms and improving quality of life, and they pride themselves on a dynamic, inclusive, and mission-driven culture.
Act as the first point of contact for inbound calls, meeting service level targets and escalating clinical red flags per protocol.
Own direct referrals end to end, completing intake and documentation before handing off to the outreach team.
Work Monday-Friday 8:30-5pm EST with occasional evenings/weekends; bilingual English/Spanish required.
Vynca provides comprehensive care for individuals with complex needs, with a mission to deliver more quality days at home. It is a close-knit, mission-driven team guided by values of Excellence, Compassion, Curiosity, and Integrity.
Conduct patient screening calls and serve as the first point of contact for mental health and brain health services.
Coordinate care by scheduling appointments, navigating insurance coverage, and documenting interactions in EHR.
Collaborate with clinicians and care teams to support treatment planning, discharge, and patient follow-up.
Salma Health is transforming mental and neurological brain healthcare into a comprehensive, end-to-end system. We are a dedicated team working in a fast-paced, evolving clinical setting to deliver coordinated, compassionate care.
Conduct comprehensive member needs assessments and coordinate care plans, referrals, and follow-up activities with payer care management teams.
Build trusted relationships with members through compassionate, culturally responsive communication and motivational techniques.
Perform outreach by phone, text, and email while maintaining accurate documentation and escalating high-risk concerns when needed.
Mae Health improves maternal health outcomes by helping mothers, babies, and families access compassionate, culturally responsive healthcare and community-based support. The company builds a talent pool of qualified Care Coordinators to support members across Medicaid health plan partnerships, with a culture rooted in solution-oriented, curious, mission-connected, and data-driven values.
Conduct outbound and inbound outreach calls when automated workflows fail, assisting patients with onboarding and clinical metric collection.
Manage high-volume inbound queues, process webform exceptions, and execute clinical triage handoffs to RNs and Pharmacists.
Accurately document patient interactions, track engagement metrics, and collaborate cross-functionally to refine operations.
Aledade is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has grown to become the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.
Triage incoming phone calls from members and pharmacies with professional etiquette.
Identify, document, and escalate member and pharmacy concerns to appropriate teams.
Ensure first-call resolution and exceptional customer care with genuine compassion.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We are an intelligence platform powering benefits plans for millions of Americans, delivering the healthcare we all deserve.
Deliver proactive, phone-based coaching and care coordination for Medicare patients with chronic conditions.
Support patients with personalized care plans, education on behavior change, and motivational interviewing.
Document interactions in Cadence's platform and collaborate with clinicians to close gaps in care.
Cadence is a clinical AI company automating chronic disease treatment with its Clinical Intelligence platform. It partners with more than 20 leading health systems, serves over 100,000 patients, and is recognized by TIME and LinkedIn as a top startup.
Field customer inquiries and resolve questions, issues, and concerns via phone, email, chat, or social media.
De-escalate issues calmly, escalate when necessary, and track call information for auditing and reporting.
Meet sales objectives and provide feedback on call issues to improve service delivery.
TP is a leading global provider of digital business services, partnering with major brands to optimize operations through technology. With a global workforce of 500,000 across 300 languages, TP fosters an inclusive culture focused on career growth and community impact.
You perform complex medication reconciliations and identify clinical red flags to prevent ER visits and readmissions.
You deliver high-touch engagement for high-risk patients through post-discharge follow-up and care coordination.
You collaborate with practices and document interventions across multiple EHRs to ensure care gaps are closed.
Aledade PBC is a public benefit corporation that empowers independent primary care by creating value-based contracts. Founded in 2014, we are the largest network of independent primary care in the country, with a remote-first culture that is collaborative and inclusive.
Process prescription refill requests via multiple channels while ensuring accuracy and compliance.
Deliver empathetic, bilingual customer service to patients, providers, and pharmacies.
Track performance data and collaborate with teams to improve medication refill workflows.
Carenet Health is a healthcare services company focused on patient support and medication management programs. The company emphasizes collaboration, creativity, and innovation, empowering team members through trust, opportunity, and accountability.
Conduct thorough research on attributed patients to understand healthcare needs and enrollment barriers.
Perform telephonic outreach to caregivers and health professionals to enroll children and ensure onboarding.
Handle inbound calls, develop SSI knowledge, and collaborate with Provider Engagement Specialists.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group providing 24/7 virtual-first and in-home care for children with special health needs. It is a startup with a values-driven culture focused on diversity, equity, and inclusion.
Execute 80–100+ daily outreach touchpoints via phone, SMS, and email to connect with members and guide them through intake.
Strategically adapt outreach timing, channels, and messaging to build trust, handle objections, and persuade undecided members.
Own member relationships from first outreach through successful handoff to the Care team, ensuring accurate documentation and HIPAA compliance.
Leap is a fast-growing benefits solutions company pioneering employer specialty pharmacy, reshaping how life-changing therapies are delivered and financed. They partner with numerous Fortune 500 companies and TPAs, with a startup culture focused on impact, innovation, and real value for patients and employers.
Administer and interpret multiple assessments and screening tools to identify and prioritize member needs.
Develop individualized care plans and lead care coordination through internal and joint rounds.
Build strong, trusting relationships with members, serving as the quarterback of the multidisciplinary team.
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. Their interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home.
Conduct outbound calls to Medicare leads and schedule appointments with licensed insurance representatives.
Communicate with seniors in a patient, empathetic manner while documenting questions and concerns.
Maintain accurate lead records in Excel and provide daily reports to support outreach operations.
They are a U.S.-based health insurance agency that connects Medicare clients with licensed representatives through outbound appointment setting. They work with a remote team, emphasizing empathy, organization, and ongoing professional development.
Conduct monthly clinical check-ins and structured symptom assessments for assigned patient panels.
Collaborate with providers to escalate clinical concerns and reinforce care plans.
Maintain accurate documentation across EHR and CCM platforms while meeting quality metrics.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, and holistic approach. The company thrives on innovation and evolution, with a culture that embraces change and focuses on improving patient outcomes.