Support scheduling and reminder calls for Complex Care Navigators and collaborate with health plan clinicians.
Ensure proper documentation of patient contacts and assist with non-clinical operational tasks.
Deliver a patient-centered experience by answering patient calls and resolving escalated issues empathetically.
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. Their interdisciplinary care teams focus on alleviating symptoms and improving quality of life, and they pride themselves on a dynamic, inclusive, and mission-driven culture.
Conduct high-volume inbound and outbound patient outreach to educate, engage, and enroll eligible patients.
Explain the value of care management programs and build rapport to address questions and enrollment objections.
Document patient interactions accurately and collaborate with care teams to ensure continuity of care.
Jaan Health is an AI-based care management company that helps healthcare providers deliver proactive care through its Phamily platform. It is a fast-growing, early-stage company with a smart, humble, and collaborative team focused on improving healthcare.
Serve as the primary point of contact for members and partner care coordinators, guiding them from first call through post-project completion.
Make high-volume outbound calls to schedule occupational therapy evaluations, confirm appointments, and provide timely project updates.
Handle inbound member support, document interactions in CRM, and respond to health plan partners with clear, professional communication.
Jukebox Health partners with health plans to make homes safer for older adults and high-needs populations using technology and clinical networks. It is a fast-growing healthcare services company founded by experienced entrepreneurs and backed by top VCs.
Triage incoming phone calls from members and pharmacies with professional etiquette.
Identify, document, and escalate member and pharmacy concerns to appropriate teams.
Ensure first-call resolution and exceptional customer care with genuine compassion.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We are an intelligence platform powering benefits plans for millions of Americans, delivering the healthcare we all deserve.
Administer and interpret multiple assessments and screening tools to identify and prioritize member needs.
Develop individualized care plans and lead care coordination through internal and joint rounds.
Build strong, trusting relationships with members, serving as the quarterback of the multidisciplinary team.
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. Their interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home.
Provide personalized support by understanding each individual's unique circumstances and going beyond expectations.
Facilitate connections to appropriate services, including processing insurance authorizations and collecting medical records.
Enhance experiences by building strong relationships and improving processes.
Galileo is a team-based medical practice improving the quality and affordability of health care for all. Operating across 50 states, they offer high-touch, data-driven care, and are trusted by health plans and employers. They are a team of innovators from healthcare, technology, and design.
Field customer inquiries and resolve questions, issues, and concerns via phone, email, chat, or social media.
De-escalate issues calmly, escalate when necessary, and track call information for auditing and reporting.
Meet sales objectives and provide feedback on call issues to improve service delivery.
TP is a leading global provider of digital business services, partnering with major brands to optimize operations through technology. With a global workforce of 500,000 across 300 languages, TP fosters an inclusive culture focused on career growth and community impact.
Conduct proactive outbound outreach to members via phone, text, and email.
Maintain accurate CRM records of member interactions and qualification statuses.
Follow structured scripts and processes while building rapport and encouraging member participation.
This company supports a large member community through personalized outreach and award qualification activities. It offers a fully remote, independent contractor opportunity with a supportive professional community.
Serve as the first point of contact for members, handling inbound and outbound calls, texts, and emails.
Create, update, and manage customer cases accurately while following compliance and process requirements.
Provide empathetic, professional support in both English and Spanish to ensure positive customer experiences.
Five Star Solutions provides customer service and support solutions, serving as the first point of contact for members and clients. The company values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available.
Handle inbound and outbound calls to book and confirm appointments for members.
Follow up on missed visits and update scheduling systems quickly and accurately.
Escalate urgent member needs as they arise while working fully remotely.
Urrly is a company that helps members access care by managing appointment scheduling and follow-ups. They emphasize fairness and use AI to review applications, with a culture focused on clear tasks, stable work, and follow-through.
Educate patients about eligible healthcare services and directly schedule them with the provider team.
Build trust-based relationships with patients, empathetically presenting Strive's care model and addressing inquiries and objections.
Handle high call volumes in a remote contact center, meeting daily performance metrics and quality standards.
Strive Health is on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey. They are a dedicated team of passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday.
Conduct patient outreach and engagement via text and phone for chronic care management patients.
Document patient interactions and ensure compliance with Medicare CCM billing requirements.
Coordinate care between patients, providers, and healthcare partners, supporting care transitions and referrals.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic approach. They are committed to improving outcomes and quality of life for patients with kidney disease while fostering an innovative, evolving environment for employees.
Identify members meeting outreach criteria using internal data and systems.
Conduct telephone and in-person outreach to coordinate appointments and address care barriers.
Connect members with community resources and support Medicaid eligibility and care integration.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They focus on efficient, objective application review and data privacy compliance.
Conduct proactive one-on-one outreach to community members via phone, text, and email to guide them through an award-qualification process.
Maintain accurate CRM records in Close.io, including call logs, status updates, and follow-up activities.
Complete required documentation, reference forms, and supporting administrative tasks to ensure member recognition.
20four7VA provides offshore independent contractors to deliver remote services to clients worldwide, focusing on developed markets. The company offers various open roles, free training, and a vibrant support community for its contractors.
Provide empathetic inbound and outbound support for at-home testing workflows, including account setup, sample collection, and results access.
Troubleshoot platform navigation, MFA, and portal access while documenting interactions in Salesforce.
Collaborate with clinical teams and help improve standard operating procedures to enhance member experience.
Fuze Health is a digital health company that connects patients with care providers and treatments via at-home testing and pharmacy. It unites LetsGetChecked, Truepill, and Alto Pharmacy in a growing healthcare platform.
Act as the primary point of contact for patients and providers, handling questions, scheduling, and documentation with empathy and professionalism.
Resolve patient and provider issues, escalate complex concerns, and coordinate care activities to ensure seamless support.
Track data and trends from support interactions to improve processes and serve as the voice of the patient.
Seven Starling is a leading virtual provider of women's behavioral health services supporting every stage of motherhood. They partner with OBGYN clinics and health plans across the country, and their culture values compassionate care and operational excellence.
Act as the first point of contact for inbound calls, meeting service level targets and escalating clinical red flags per protocol.
Own direct referrals end to end, completing intake and documentation before handing off to the outreach team.
Work Monday-Friday 8:30-5pm EST with occasional evenings/weekends; bilingual English/Spanish required.
Vynca provides comprehensive care for individuals with complex needs, with a mission to deliver more quality days at home. It is a close-knit, mission-driven team guided by values of Excellence, Compassion, Curiosity, and Integrity.
Conduct outbound calls to members to schedule Annual Wellness Visits, preventive screenings, and primary care consultations.
Educate members about available healthcare benefits and the importance of completing recommended visits.
Coordinate with provider offices and internal teams to secure appointment availability and maintain accurate documentation.
This company provides population health and care coordination programs, helping members access preventive and primary care services. The team operates as a remote, performance-driven call-center environment focused on member outreach and appointment scheduling.
Process prescription refill requests via multiple channels while ensuring accuracy and compliance.
Deliver empathetic, bilingual customer service to patients, providers, and pharmacies.
Track performance data and collaborate with teams to improve medication refill workflows.
Carenet Health is a healthcare services company focused on patient support and medication management programs. The company emphasizes collaboration, creativity, and innovation, empowering team members through trust, opportunity, and accountability.