Guest Services Manager

We’re on the hunt for a friendly, resourceful, and detail-obsessed Guest Services Manager to help us deliver world-class service to our guests, customers, and event attendees. You’ll be on the front lines—handling inquiries, solving issues, and making sure our community feels heard, supported, and wowed. You will support guests via Zendesk, Slack, and email (plus phone/chat during events) and troubleshoot booking, merch, or delivery issues with clarity and empathy. In this role, you will also manage requests via Asana, including refunds, name transfers, and cancellations, supervise on-site concierge team, managing schedules and supporting staff inquiries. You will monitor guest feedback and flag recurring issues or opportunities and keep internal records and status updates up-to-date. This role will also assist with event support, chatbot QA, welcome guide content, and post-event outreach.