Remote Customer Support Specialist

This is a part-time (25 - 30 hours per week), temporary position with an anticipated duration of 6-8 months that may become permanent. As a temporary role, this position is not benefits-eligible. Shifts will be available 8 AM-8 PM Eastern Time from Monday-Friday. Responsibilities include: -Assisting customers through live chat, email, and phone support, with phone support accounting for 80-100% of time, depending on business needs -Provide delightful customer service through casual, unscripted conversations -Maintain detailed product knowledge to engage in consumer education and support sales efforts -Provide customer feedback and data to internal teams across the company -Write internal documentation and tutorials