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Role Overview:
- Lead the delivery of large-scale professional services programs globally.
- Establish regional delivery models, performance standards, and operational priorities.
Key Responsibilities:
- Own services revenue, margins, utilization, and milestone attainment.
- Partner with Sales on scoping, pricing, and commercial negotiations.
- Manage SOWs, change orders, and risk mitigation.
Team Leadership:
- Recruit, lead, and develop Project Managers and functional consultants.
- Coach and mentor to strengthen capabilities and ensure high performance.
Collaboration & Growth:
- Drive collaboration with Sales, Product, and Customer Success.
- Identify expansion opportunities and maintain executive relationships.
- Represent the organization in strategic discussions with customers.
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