Senior Customer Success Manager

Your Role in Action:

• Understand the ROI customers expect and build Success Plans with the Account Executive to achieve it.
• Identify and record 'Verified Outcomes' and plan Executive Business Reviews to align on targeted ROI.
• Mentor junior team members and represent the customer's voice to foster a company-wide culture of success.

Innovate New Success Motions:

• Work with leadership to help build new offerings and repeatable playbooks.
• Propose new playbooks to address identified ROI opportunities and utilization blockers.

Orchestrate Across Departments:

• Project manage complex plans like onboarding new products across different geographies.
• Engage accounts with Relativity experts and executives to build deep, multi-threaded relationships and address concerns.