About the Role:
- Improve workflows, drive performance, and ensure a consistent, high-quality customer experience.
- This is a hands-on leadership role ideal for someone who thrives in fast-moving environments, loves building systems.
- Support frontline teams without micromanaging them.
What You’ll Do:
- Support hiring, onboarding, training, and coaching of CS team members
- Act as an escalation point for complex customer or operational issues
- Collaborate with cross-functional teams (Product, Engineering, Clinical, Ops) to resolve recurring issues
What We’re Looking For:
- Proven experience managing remote or distributed CS teams
- Highly organized, proactive, and solutions-oriented
- Experience in telehealth, healthcare, SaaS, or regulated industries is a strong plus
LumiMeds
LumiMeds is a fast-growing U.S.-based telehealth company focused on weight management and long-term metabolic health. They work with a fully remote, globally distributed team and pride themselves on moving quickly, communicating clearly, and building systems that actually work.