Customer Support Coach

Role Overview:

• You will coach clients on customer support skills, including issue resolution, troubleshooting, and technical support.
• You will guide clients through career development, such as resume reviews, interview prep, and salary negotiation.
• You will integrate AI tools and automation into client support practices.

Responsibilities:

• Conduct virtual coaching sessions tailored to each client's goals.
• Provide feedback on resumes, LinkedIn profiles, and cover letters.
• Help clients build networking strategies and prepare for interviews.

Qualifications:

• Hands-on experience in customer support as a specialist or technical support engineer.
• Strong track record of resolving issues and keeping customers satisfied.
• Clear, structured approach to coaching technical and career growth.

Why Leland:

• Join a world-class team helping people achieve their career and educational dreams.
• Work in a collaborative, high-energy environment with direct impact.
• Operate in a fast-paced, AI-native environment.