Onboarding Specialist

Plays a critical role in guiding customers through the onboarding journey and ensuring a successful launch of our solutions. This role focuses on the early stages of the customer lifecycle - helping customers navigate set-up, configuration and value realization while ensuring alignment with their business goals. You’ll act as the primary point of contact during the onboarding phases and other scoped engagements, working closely with customer implementation teams, agency partners and internal stakeholders. This position requires strong project management, process discipline and a strong technical aptitude to deliver a seamless, consistent and value-driven onboarding experience. Serves as the primary customer contact during the onboarding phase, ensuring smooth coordination between customers, partners, and internal teams while leading onboarding projects from kickoff to completion, managing scope, milestones, deliverables, and customer expectations. Educates customers on platform capabilities, best practices, and configuration options to enable early adoption and time-to-value. Develops vertical-specific onboarding guides and success materials to tailor the experience by industry. Continuously improves the onboarding experience based on customer feedback and evolving product capabilities.