Client Success Manager

Reporting to the VP, the Client Success Manager maintains a long-term relationship with key clients to gain an understanding of your client's organization, their business drivers and their key product/service needs for their own customers. You will coordinate the daily activities to support and grow several key partners to ensure the teams deliver operational and servicing excellence. The role involves program management, client services/customer success experience, preferably within a digital growth company. It requires experience in compliance, operational oversight, audit support, and the creation of processes for a client-facing SaaS support team. Retention and business development expertise is essential, along with problem analysis and resolution skills at both strategic and SaaS operational levels.