Executive / VIP Business Travel Consultant

What Success Looks Like:

• Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers
• Acting as a trusted advisor, not just a booking agent
• Managing highly complex, often last-minute travel changes with calm professionalism

What You’ll Do:

• End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
• Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
• Handling urgent and high-impact travel disruptions with speed, empathy, and precision

What We’re Looking For:

• Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
• Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
• GDS experience (Amadeus, Sabre, Galileo or similar)