Customer Support Associate

As a Customer Support Associate, the role involves handling the most frequent questions at the help desk, ensuring high customer satisfaction, and meeting KPIs and SLAs. A primary focus will be on efficient first-contact resolution, offering comprehensive solutions, and proactively guiding customers with best practices to reduce incoming volume. Additionally, the associate will identify and escalate complex issues, gather customer feedback for product and service improvements, assist with billing inquiries swiftly, and manage refunds/billing alerts. The company offers a remote work environment.