VP of Professional Services

Owns the vision, strategy, and execution of all Professional Services functions, including Technical Onboarding, Customer Support, Solutions Architecture, Customer Education, and the design and delivery of new revenue-generating services. This executive leader ensures a seamless customer journey from presales to adoption and expansion, serving as the critical connective tissue between Sales, Customer Success, Product, and Engineering. The VP of ProServ will define how the company delivers value at scale, positioning Professional Services as a strategic growth engine, not a cost center. This leader will design scalable systems, champion operational excellence, and ensure that every customer engagement drives measurable impact on adoption, retention, expansion, and Net Revenue Retention (NRR).