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Core Responsibilities:
- Serve as the accountable leader for customer health, trajectory, and commercial posture, establishing clear success criteria.
- Build and govern multi-year Success Plans, translating product capabilities into quantified business impact.
- Own renewal posture and risk management, communicating issues early with mitigation strategies.
Executive Engagement & Value Realization:
- Deliver Executive Business Reviews and align platform capabilities to strategic initiatives like security posture and regulatory readiness.
- Guide executive decision-making and develop referenceable advocates through demonstrated value.
- Ensure customers achieve the outcomes that justified their investment.
Cross-Functional Partnership & Internal Execution:
- Operate as the accountable leader while partnering closely with Account Executives and Solution Engineers.
- Coordinate Sales, Professional Services, Support, Product, and partner teams to remove obstacles.
- Foster a one-team approach focused on long-term customer value over functional handoffs.
Veza
Veza is the pioneer in identity security, providing deep visibility and control over human, non-human, and agentic identities across applications and environments. A mission-driven security innovator founded in 2020, it is now part of ServiceNow, offering engineers the scale of an enterprise platform with the velocity of a startup.