Define and execute the digital transformation roadmap for contact center operations.
Align transformation initiatives with organizational objectives and client priorities.
Champion TP Digital products and promote adoption across regions.

Governance & Performance Management:

Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment.
Track and report measurable value metrics for transformation initiatives.

Innovation & Digital Solutions:

Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams.
Be a subject matter expert in TP digital tools and products and their implementation requirements.

Customer Experience & Service Excellence:

Enhance customer experience outcomes through process redesign and technology enablement.
Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes.

TP Digital

They support the transformation and optimization strategy for contact centre operations across multiple geographies. They focus on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes.

Apply for This Position