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Design and lead a world-class CX organization that fuels activation, retention, and long-term growth by helping every customer unlock the full value of the PushPress platform. Architect the systems, processes, and team structures that deliver seamless onboarding and exceptional support, setting every gym owner up for success from day one. This role blends strategy and execution and requires someone who can think like an architect, act like an owner, and lead with data.
The Operations Excellence Manager will design, evaluate, and enhance operational processes related to operational delivery in contact center environments that have deployed or are deploying LivePerson solutions. You will standardize processes for new customer segments, forecast the expected results of process changes, analyze implemented changes, and make further adjustments or recommendations to workflow.
Reporting to the Senior Director, Directed Content Operations, Operations Managers oversee our Directed Content research pods and are accountable for the overall performance of the research pods under their purview. They motivate, manage, and support a team of Project Managers and Analysts in the delivery of high-quality, relevant content against our Directed Content volume and coverage goals. Natural people leaders, Operations Managers cultivate talent, identify bottlenecks, and optimize processes.
As a Head of Product Operations, you will drive operational excellence, data-driven decision-making, and scalable product processes. You will be the partner closely with Product, Delivery, and Executive teams to enable clarity, create rhythm, and operationalize excellence across our product organization. This is a high-impact, highly visible leadership role with the mandate to shape how we deliver value to customers and scale our business.