Job Description
This role will provide advanced level technical support to PAR channel partners and brand-level customer support teams for all PAR products. Coordinate with multi-functional teams on impactful issues to gather information and implement resolutions. Engage with partner and brand-level customer resources to communicate workarounds to complex issues, resolve database synchronous errors, and ensure data integrity through database replication tools. Guidance with menu and database configurations to ensure best practices and database integrity. Identify and replicate software and hardware inconsistencies impacting customers; root cause analysis to applicable parties. Utilize DataDog and software logs to validate abnormalities in coordinating incident response efforts for customers. Develop support procedures and methodology; review and analyze support history to identify chronic problems.
About PAR Technology Corporation
PAR Technology Corporation is a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests.